FAQs

When will my order be shipped?

After payment has been made, it usually takes 2- 4 business days until we ship the items as most of our sortiment is handcrafted. We will ship all orders as quickly as possible. You will receive an email that your items habe been sent.

How long does shipping take?

Delivery times may vary depending on where you are located and where the order is shipped from. We ship our and our partners products from international warehouses like the U.K., Singapore, China etc.) so please don´t panic when shipping takes a little longer.

Estimated shipping times

USA   7 - 25 business days
Europa 10 - 30 business days
all other locations 10 - 30 business days

 

You will receive a shipping confirmation mail and a tracking number. If it doesn´t work or you have any questions please contact us.

 

Do i receive my order in one package?

Sometimes for logistical reasons depending our and our partners warehouses or to avoid duties for you we shop our pieces in different packages. So keep in mind when receiving orders.

Duties and Fees

In some cases you will be subject to VAT, duties and taxes due to the complexity of international laws. You are responsible for any duties of your order. These cases are rare but if you have any questions contact us.

 

Can i change or cancel my order?

You can change or cancel your order until the time your order has been shipped. After we have sent you your shipping confirmation we´re unfortunaly not abel to change or cancel your order anymore.

 

Whats is your return policity?

That´s no problem. We will return or exchange all items within 14 days after receipt. For all returns and/ or exchanges your item must be unused, in new condition and in original packaging. Send us an email and we will help you through the process.

Costumers are responsible for all shipping costs when returning.